Our Customers
Our customers
At Polonius our team specialise in helping customers to pay back their debt, and get back on track financially. All of us are experienced in supporting customers in who find themselves in debt, including those who are in managed debt solutions, such as DMPs and IVAs.
The problem
If you’re finding it difficult to manage your debts, you’re certainly not alone. But not keeping on top of debt can mean:
- The risk of losing your home (if you’re a homeowner) or other assets
- Your credit history being negatively impacted for longer
- Stress for you and your family
How Polonius can help
We purchase debt from credit companies, and we specialise in working with customers to find the right solution for them. Our team are experts in making sure we find a manageable solution for repaying debt, so that customers can feel in control of their finances.
We always:
- Freeze any interest and charges, making sure the debt doesn’t spiral
- Find a manageable and affordable solution for the customer to pay back debt
- Take into account other outgoings, making sure our customers don’t end up in a worse situation
We are authorised and regulated by the Financial Conduct Authority and treating customers fairly is at the heart of our business and everything we do. We comply and adhere to the Credit Services Association Code of Practice, which aims to promote best practice in debt collection